October Trust & Safety Updates

Hey there! We’re back again to give you an update on all of the Trust & Safety improvements we’ve made since our last blog post, go over our current tech, and share some future plans to best support our community. Sit back, relax, and read on.  So, what’s new, you ask? (Please ask – it’s […]

#RecolorContest Updates

Upon launch, #RecolorContest generated a lot of show-stoppingly awesome recolors – and no small amount of confusion. As we enter the competition’s home stretch, we wanted to apologize for the lack of clarity surrounding contest rules and explain these rules with greater precision 🙏 ✍️ 𝐖𝐇𝐀𝐓’𝐒 𝐄𝐋𝐈𝐆𝐈𝐁𝐋𝐄 𝐅𝐎𝐑 𝐒𝐔𝐁𝐌𝐈𝐒𝐒𝐈𝐎𝐍? 1️⃣ All Highrise-created items are eligible […]

A Review of Last Week’s Dupe Glitch

On Thursday, July 8th, we discovered a duplication glitch. This kind of bug can yield significant quantities of valuable items and gold and has the potential for major disruption when these items are introduced to the game economy. Here are the steps we took to identify and resolve the issue.   What happened? 5:14 AM […]

SkyPass Debut

Today, we introduced SkyPass! We’re really excited about this new feature, and believe it has the potential to add tons of value and easily obtainable rewards for all players.  Read on to discover what SkyPass is all about, as well as sneak previews into other features coming down the pipeline over the next few weeks.  […]

Support Survey Follow Up

Last week, we asked you to share your honest thoughts with us regarding the Concierge team. Keeping in mind our continuing commitment to enhanced transparency, this blog post will review some of the key findings from this survey, including specific metrics and insights into our processes. Were you thinking you could escape statistics now that […]