A Review of Last Week’s Dupe Glitch

On Thursday, July 8th, we discovered a duplication glitch. This kind of bug can yield significant quantities of valuable items and gold and has the potential for major disruption when these items are introduced to the game economy. Here are the steps we took to identify and resolve the issue.   What happened? 5:14 AM […]

SkyPass Debut

Today, we introduced SkyPass! We’re really excited about this new feature, and believe it has the potential to add tons of value and easily obtainable rewards for all players.  Read on to discover what SkyPass is all about, as well as sneak previews into other features coming down the pipeline over the next few weeks.  […]

Support Survey Follow Up

Last week, we asked you to share your honest thoughts with us regarding the Concierge team. Keeping in mind our continuing commitment to enhanced transparency, this blog post will review some of the key findings from this survey, including specific metrics and insights into our processes. Were you thinking you could escape statistics now that […]

Player Safety Updates

As we’ve grown, we’ve faced unexpected challenges and made manifold mistakes as we learned to manage a vast and diverse online space. We haven’t always been perfect – far from it – but we commit to evolving our current practices to better serve our incredible community.  Here are some examples of the changes we’ve already […]

User Safety Update

Highrise experienced unprecedented growth this last year, and we have to admit that our moderation and safety tools have not been able to keep up with the unexpected influx of new users. While we are grateful to see our app grow bigger, many of you have reached us to share your concern about our ability […]